Refund and Returns Policy

⚜️ Returns Guided by Respect and Craftsmanship

Each Noble EleganceOutlet product is a work of precision. However, if something does not meet your expectations, our return policy ensures you’re supported with dignity and clarity.

1. Return Eligibility Window

Returns may be requested within 30 days of delivery.

To qualify:

Items must be unused, uninstalled, and in original condition.
All protective packaging, inserts, and documentation must be intact.
Return requests must be pre-authorized via email before dispatch.

2. Non-Returnable Categories

The following items are not eligible for return:

Items that have been installed or altered in any way.
Custom finishes or made-to-order fixtures.
Sale or clearance items.
Electrical components removed from original housing.

3. Initiating a Return

To begin the return process:

Email us at [email protected] with your order number and reason.
Our team will provide a return reference ID and instructions.
Returns sent without authorization may not be processed or refunded.

4. Refund Process

Upon receipt and inspection of the item:

You will receive a decision email regarding approval.
Approved returns will be refunded to the original payment method within 7–10 business days.
Any rejected returns can be shipped back to you upon request.

5. Damaged or Incorrect Items

If your product arrives damaged:

Contact us within 7 days of delivery.
Include photos of both the outer packaging and the damaged product.
We will offer a replacement, store credit, or full refund depending on the situation.

6. Exchanges

Exchanges are available in two circumstances:

The item was received in defective or damaged condition.
The wrong item was sent.

Please notify us as soon as possible so we can resolve the matter swiftly.

7. Return Shipping Costs

Unless the return is due to our error:

Return shipping is the responsibility of the customer.
Original shipping costs are non-refundable.
For fragile fixtures, we strongly recommend using trackable, insured delivery.

8. Gift Returns

For items marked as gifts:

Store credit may be issued to the gift recipient if the item is returned in unused condition.
Refunds can only be sent to the original purchaser’s payment method.

9. Refund Status Delays

If you have not received your refund:

Check your bank or credit card transaction history.
Contact your payment provider.
If issues persist, reach out to us at [email protected].

10. Our Commitment

We know your space is personal — and your choices, intentional. That’s why we take every step to ensure your lighting experience meets the standards of elegance and trust we stand for.

📧 Email: [email protected]
🌐 Website: https://nobleoutletcorp.shop